Noticeboard

Out of Hours

The surgery is closed on Saturday, Sunday and Bank Holidays
When the surgery is closed, out of hours calls are dealt with by NHS111. Telephone 111 and you will be directed to the most appropriate medical service for your health needs. 

Home Visits
Requests for home visits should be made before 10am. The clinican will contact you by telephone first to triage.

Online Appointments

The practice is now offering a new online service Please download https://www.mygp.com/ 

Alternatively To access the website to book an appointment online please visit

www.patient-services.co.uk

 

Online Prescriptions
Order your repeat medication online!  Visit the prescriptions page for more details

important information

All GP Surgeries have adopted telephone, e-consultations & video conultations to provide remote consultations. 

Where necessary, if technology has not provided a resolution we have invited patients to the practice to further assess their condition in a Covid safe enviroment.

If you struggle with technology please telephone the practice and we will be happy to discuss how yours needs will be met by the practice.

We want to keep patients safe and as far as possible manage your problems remotely.  GPs need to minimise the footfall in their premises to ensure that as far as possible we do not put any of our staff or patients at extra risk.

You should contact the practice to regarding any concerns you have, do not ignore any ailments.

 

Complaints

We have an in house complaints procedure details can be obtained from reception. If you have a complaint about the practice you should address this to The Complaints Manager Mrs E A Heimes.

In turn we expect reasonable behaviour from patients. Verbal or physical abuse Will not be tolerated.

All complaints are acknowledged within 3 working days.  The practice manager will thoroughly investigate any complaint but this may sometimes take a little time. All of The Birches Medical Centre's responses are checked by Bardoc Goverance.

If you do not wish to make your complaint directly to the practice you are able to contact:

Complaints, Manchester - NHS GM, Manchester Feedback and Complaints Service, PO Box 532, Town Hall, Manchester, M60 2LA

email: nhscomplaints@manchester.gov.uk

Call: 0161 953 8388 



 
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