Noticeboard

Out of Hours

The surgery is closed on Saturday, Sunday and Bank Holidays
When the surgery is closed, out of hours calls are dealt with by NHS111. Telephone 111 and you will be directed to the most appropriate medical service for your health needs. 

Home Visits
Requests for home visits should be made before 10am. The clinican will contact you by telephone first to triage.

Online Appointments

The practice is now offering a new online service Please download https://www.mygp.com/ 

Alternatively To access the website to book an appointment online please visit

www.patient-services.co.uk

 

Online Prescriptions
Order your repeat medication online!  Visit the prescriptions page for more details

important information

All GP Surgeries have adopted telephone, e-consultations & video conultations to provide remote consultations. 

Where necessary, if technology has not provided a resolution we have invited patients to the practice to further assess their condition in a Covid safe enviroment.

If you struggle with technology please telephone the practice and we will be happy to discuss how yours needs will be met by the practice.

We want to keep patients safe and as far as possible manage your problems remotely.  GPs need to minimise the footfall in their premises to ensure that as far as possible we do not put any of our staff or patients at extra risk.

You should contact the practice to regarding any concerns you have, do not ignore any ailments.

 

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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